Online Communications Associate

  • Professional

Online Communications Associate

Job description

As part of the Communications & Outreach Department based in our Brussels headquarters, the Online Communications Associate is responsible for creating and disseminating engaging digital content aimed at promoting International Crisis Group's publications, advocacy and events online. The Online Communications Associate will also  monitor the organisation's social media channels, seek out new social media avenues and opportunities, upload content to the website, and support the communications team as needed. The position reports to the Online Communications Manager.


Specific responsibilities:

  • Draft content for Crisis Group’s online channels including Twitter, Facebook, LinkedIn, Instagram and other relevant platforms;

  • Update content on Crisis Group’s website;

  • Optimise web content in line with best practices for search engines;

  • Monitor, analyse, and report on performance of website and social media, using Google Analytics, Meltwater Engage, Tweetdeck and other tools;

  • Draft online media outreach strategies for Crisis Group's events;

  • Work with colleagues to ensure Crisis Group’s online content is dynamic, visually appealing and regularly refreshed;

  • Monitor developments in digital and online media, and propose new ideas for Crisis Group to maintain an active and engaged digital presence; and

  • Assist colleagues in the Communications & Outreach Department as part of a team effort to deliver other communications outputs as needed.

Candidates who are interested in the role should apply before 22 July 2018.


  • Graduate-level academic or technical qualification in online media marketing, international relations, conflict resolution, journalism or related field;
  • Two years’ experience in online media management or digital marketing/engagement;

  • Demonstrated skills in content writing for online media and social media;

  • Strong organisational and multitasking abilities as well as ability to meet tight deadlines;

  • Experience desirably in using Adobe’s Photoshop, InDesign, Audition and Premiere a plus;

  • Experience desirably in video animation;

  • Fluency in spoken and written English;

  • Team player with strong interpersonal communication skills.